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• We currently only ship to UK addresses.

• Once your order has been shipped, you will receive an update email (and also a text message, if you gave us your phone number at checkout). Check the delivery times stated on the Shipping and Delivery page to find out when to expect your order.

• Orders over £40 are eligible for free standard shipping!

• Orders under £40 will be charged for shipping, depending on your chosen delivery method. The full price will be displayed at checkout. 

Check out our Shipping & Delivery page for more information.

You can select your preferred payment method at checkout. We accept all major debit/credit cards, which includes Visa, American Express and Mastercard. You can also pay using Apple Pay, Google Pay or Paypal.

We accept refunds, but only for items which arrive damaged or are claimed to be poor in quality. We can exchange damaged items with a replacement of the same item. Want to request a refund or an exchange? Fill out the form on the Refunds & Exchanges page. Also take a look at our Refund Policy for more information on requirements for refunds, returns and exchanges.

Important Note: Refunds and exchanges are only valid within 30 days of the date of purchase.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order, do so by going to the cart and clicking "Check Out". Follow the instructions by providing us with delivery information and selecting a payment method - we will ship your package on the next scheduled shipping date (see 'Shipping' for more info).

If you have entered incorrect information when placing an order (i.e. misspelling your address or wanting to change it to a different address) please contact us as soon as possible, preferably within an hour from the moment you placed the order. You can do this either by filling out the form on the Contact Us page, or by emailing us directly at enquiries@plantbasedpuds.co.uk. We'll respond to you to let you know whether this request has or has not been successful. 

We apologise if you are still waiting on an order that has been shipped but hasn't arrived within the delivery dates we've specified on the site. 

Since we use an external shipping company to deliver our products to customers, we do not have direct control over specific delivery times, so there is a possibility that some orders may arrive quicker or later than others. 

Please wait an additional few days to see if the order will arrive. If the package has not yet shown up after this time, feel free to contact us to let us know, and we will look into this matter further for you.